Helsinki-based customer service-focused bot building platform GetJenny has raised $2.3 million (€2 million) as seed funding in a round led by Dubai Angel Investors and May Nasrallah, CEO of deNovo Corporate Advisors, a Dubai-based corporate finance advisory firm, to continue its expansion across Nordics and MENA, the startup announced today. The round was also joined by other angel investors from MENA, and Finland-based Exio and Business Finland.
GetJenny’s co-founder and CEO Teemu Kinos, speaking to MENAbytes, confirmed that the company plans to open an office in Dubai by the end of this year and use the investment to acquire a larger customer base in MENA.
Launched in 2016, GetJenny’s platform allows companies to automate conversations and tasks with the help of chatbots that can be built without any programming knowledge. The startup on its website claims automation of customer support by up to 80%. The platform supports over 30 languages including English and Arabic continues. The basic idea of GetJenny’s chatbot as explained on their website is to allow customer service experts to focus on complex matters and cases requiring empathy while it takes care of the repetitive questions.
The startup also suggests answers to customer service reps based on historical chat data and canned answers. GetJenny currently offers integrations for many leading chat and customer service platforms including Facebook Messenger, Liveperson, Zendesk, Slack, Telegram, Genesys, Salesforce Live Agent, and Skype. GetJenny claims that their service also helps in reducing the queue times as it can handle multiple conversations simultaneously.
Teemu Kinos, commenting on the investment, said, “This investment round has provided us with a market entry opportunity where we can help customer support teams around the world fall back in love with their jobs and provide meaningful assistance to those in need.”